Welcome to MP 15 Chatbot

Together, Let’s Make Sagar The Best City To Live In!
Send “Hi” to +918982600918 on WhatsApp Chat to use the Chatbot

Who We Are

A Committed Team For The Continuous Improvement Of Sagar

MP 15 is a free WhatsApp Chatbot launched by the Sankalp Foundation on 18th January 2025 for the welfare of the public of the beloved city of Sagar by ensuring the following:

  • Direct communication between citizens and Government representatives to resolve complaints regarding civic issues in the neighborhood in addition to the increased accountability and responsiveness of Municipal staff.
  • Instant tracking of citizen complaints from intake to resolution.
  • News, information and updates about City services and initiatives.
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Features

Chatbot have two category - Citizen Desk & Information

About Sagar - Know more about sagar city

Sagar, formerly Saugor, is a city, municipal corporation, and administrative headquarters in Sagar district of the state of Madhya Pradesh in central India. It is the 6th largest city of Madhya Pradesh by population.

Mayor - Smt. Sangeeta Sushil Tiwari
Ward - 51 Wards
Elevation - 427 m (1,401 ft)

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City Civic Centers

A civic center is a network of spaces or buildings that provide essential services to a city or town. It can include everything from government offices and public meeting spaces to free classes and memorials honoring important members of the community.

  • Government Offices.
  • Educational Centers.
  • Entertainment Centers.

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Services

Our Citizen Complaint Category

Drainage Water

Drainage water problems can include: Clogged gutters and downspouts, Broken pipes, Poorly designed guttering, Impacted soil, Inadequate drainage inside a building.

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Water Supply

Water supply problems can include water scarcity, irregularities in water supply schedule, quantity and quality.

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Cleaning of Solid Waste

Solid waste management is important for reducing environmental pollution, avoiding health hazards, and safe disposal of waste. There are several methods for managing solid waste, including: Composting, Incineration, Transfer stations, Recycling, Anaerobic digestion.

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Health

Public Health : The Municipal Corporation establishes and maintains hospitals, dispensaries, maternity homes and child welfare centers. It provides vaccination and inoculation, disposal of garbage and rules against adulteration of milk, drugs and foodstuffs.

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Road

The road department of a Nagar Nigam is responsible for planning, designing, implementing, and monitoring the construction and maintenance of roads and bridges within its jurisdiction. Nagar Nigams, also known as municipal corporations, collect property tax to fund local civic amenities like road maintenance.

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Encroachment

In Madhya Pradesh, you can file a complaint with the MP e-Nagar Palika Portal for encroachment: You can also send a complaint letter to the Lokayukt, Municipal Commissioner, and Secretary of the concerned department through registered post or courier service.

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Complaints Can Be Easily Registered In MP 15 Chatbot

Let’s understand how complaints can be easily registered in MP 15 chatbot.

Send “Hi” to +918982600918 on WhatsApp Chat to use the Chatbot.

Welcome Message

After sending "Hi" message, you will receive a welcome message, which will have three buttons, you have to select the Services button.

Selection Of Services

After selecting the services button, you have to select the option of citizen complaint.

Selection Of Citizen Complaint

After selecting the Citizen Complaint button, select your preferred language, after this you will get a form.

Fill The Form

To register your complaint, fill the form, enter your correct information while filling the form and fill in the description of your complaint in your own language, after filling the form, select the continue button.

Google Location And Photographs

After submitting the form, you can submit the Google location of your area of complaint. You can also share some photos with us.

Complaint Registered

Once you complete all these processes, your complaint will be registered and you will get a complaint number which you can use in future to know the status of your complaint. Select the continue button for more information.

Frequently Asked Questions

How can i register my complaint? Do I need to download a mobile application to use MP 15 Chatbot?

You can register your complaint directly through WhatsApp. You don't need to download any kind of application. You can chat with us directly by typing "Hi" in WhatsApp. This chatbot service is absolutely free.

Can I file a complaint for my city from outside Sagar City also?

Yes, of course you can directly complain to MP15 chatbot for your Sagar City from anywhere.

Can I check the status of my complaint through MP 15 chatbot?

Yes, we give a unique complaint number to every complaint, you can know the status of your complaint anytime.

Can I register complaint in Hindi languages?

Yes, we support both Hindi and English languages.

How can I suggest to improve Sagar City?

We have given a separate suggestion option in MP15 chatbot for suggestions, you can use it.

Many people in my ward do not use WhatsApp, how can they complain?

We are continuously working for this, you can file their complaint, otherwise they can give the complaint in writing to us, we will file it ourselves.

Contact

Our Contact Details

MP 15 Head Office

Manorama Colony, Sagar, Madhya Pradesh - 470001

Call Us

+91 8982600918

Email Us

info@mp15.in

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